1. Free Shipping on All Orders
We offer free standard shipping on all orders within the United States. There are no hidden fees or additional charges for shipping.
We do not ship to P.O. Boxes, APO/FPO addresses
2. Order Processing Time
- Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
3. Estimated Delivery Time
We provide free standard shipping across the United States.
| Shipping Method | Estimated Delivery Time (Business Days) |
|---|---|
| Free Standard Shipping | 10-15 business days |
⚠ Note: Delivery times may be affected by factors beyond our control, such as customs inspections, extreme weather, or shipping carrier delays.
4. Order Cut-Off Time
- Orders placed before 5:00 PM (GMT+08:00) will be processed the same business day.
- Orders placed after this time will be processed on the next business day.
5. Tracking Information
- Tracking details will be sent to the email address provided at checkout once your order is shipped.
- If you haven’t received a tracking number within 3 business days, please contact our support team at support@autotouchscreens.com.
6. Customs Duties & Taxes
- All shipments within the U.S. are duty-free. Customers do not need to pay any additional customs fees.
7. Lost, Stolen, or Delayed Packages
- Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately at support@autotouchscreens.com. We will assist you in filing a claim with the shipping carrier.
- Delayed Packages: While we aim to deliver all orders within the estimated timeframe, delays may occur. If your package is delayed beyond the estimated timeframe, please contact us for assistance.
8. Incorrect Address Disclaimer
- Please ensure your shipping address is correct at checkout.
- If a package is returned due to an incorrect address, customers may be responsible for the reshipping cost.
- If the package is delivered to an incorrect address provided by the customer, we cannot offer refunds or replacements.
9. Contact Us
Email: support@autotouchscreens.com
Phone: +86 17379982509
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.